There may, of course be an error on my account which is perhaps not accepting the downloads I request. It would appear that Rahul and his supervisor have a checklist that says the customer should provide the paper records, which, of course one never keeps, however, all my refuels at Durrington service station are listed on my Nectar account and the offers from ESSO are listed on your emails, I therefore see no problem in being able to recover the missing 750 points. Previously when these offers were on the points were awarded at the time of refuelling and not weeks later as is suggested can happen.
#Nectar customer service email address plus
This is the third occasion I have downloaded the Esso offer to use the synergy plus fuel and get 250 points. I have wasted over 30 minutes talking to Rahul who does not appear to fully understand the way records are kept by yourselves at Nectar, and the way that ESSO offers are circulated by email. I have wasted over 30 minutes talking on chat Really I'm asking for £5 back in rewards, or tell me that I'm wrong and show me the evidence and I'll go away with my tail between my legs, but this is frustrating and the future of customer service. I didn't want to spend hours on this - when did customer service become so difficult. I expected that this would be super obvious to the team and they'd be able to see offers and vouchers and expiry dates. Since then, the voucher has disappeared from my saved. I chose to do my weekly shop at Sainsbury's because I had this voucher. At the time, I think the voucher had 3 or 4 days left on it. Contact Nectar for assistance or questions around your campaigns, learn more about Nectars products and platform, or to set up a platform demo. You will need to have your receipt and the items that were on Nectar Price promotion with you to process a refund.
She seemed to suggest if I opt in, I would get this reward, but I don't want to spend the money again to try to get £5 back. In-store: If after scanning your Nectar at the checkout you haven’t received Nectar Prices, please speak to a member of staff at Customer Service Desk or Kiosk. Lovely and friendly, but an hour later we were no further down the line - she didn't seem to really understand what I was looking for and told me I needed to 'opt in' on Nectar, but I already am. Contact us here Global directory Here you can access complete local and global contact information for all ExxonMobil business, media, product and customer service areas. I should mention that the chat function on the app is poor - it's designed for desktop so clunky to use.
I connected on Monday, then got disconnected and the app wouldn't let me reconnect. I thought - I'll message Nectar, they'll sort this out. The team at Sainsbury's were short, and there was 1 member of staff for all the self serve checkouts. I noticed that it didn't come off my shop even though it was £5 off £50 and I spent £80. I had a £5 discount voucher in my nectar account, and added it to SAVED.
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